Warranty claims are used to reimburse the various service contracts between the manufacturer, the importer, the dealer and the end customer.
Warranty claim integration framework
The warranty claims integration framework provides the structure needed to exchange outbound warranty claims information with a third party.
Warranty claim types
Warranty claim types are related to the device brand and are used to control various behaviors such as posting, approval, and pricing.
Dealer set up
Dealer setup is used during the inbound warranty claim creation carried out through the dealer web portal.
Warranty claim codes
Claim codes are split in separate types: Symptoms, Cause, Resolution, Failure, Response and Miscellaneous.
Warranty claim flow
Depending on the formal agreement, the inbound and outbound warranty claim types can be treated as separate processes.
The item price for inbound and outbound warranty claims is usually different and can follow different rules.
The warranty claim type defines approval limit, currency, template project, etc as well a posting profile.
Warranty claim journals
There are two types of journals created during the claims process: Warranty claim confirmation journal and Warranty claim invoice journal.