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Product information > Finance and Operations > Warranty claims
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Warranty claim

Warranty claims are used to reimburse the various service contracts between the manufacturer, the importer, the dealer and the end customer.

Warranty claim integration framework

The warranty claims integration framework provides the structure needed to exchange outbound warranty claims information with a third party.

Warranty claim types

Warranty claim types are related to the device brand and are used to control various behaviors such as posting, approval, and pricing.

Dealer set up

Dealer setup is used during the inbound warranty claim creation carried out through the dealer web portal.

Warranty claim codes

Claim codes are split in separate types: Symptoms, Cause, Resolution, Failure, Response and Miscellaneous.

Warranty claim flow

Depending on the formal agreement, the inbound and outbound warranty claim types can be treated as separate processes.

Part returns

Simple part return process can be done using the standard return order functionality.

Pricing

The item price for inbound and outbound warranty claims is usually different and can follow different rules.

Posting process

The warranty claim type defines approval limit, currency, template project, etc as well a posting profile.

Warranty claim journals

There are two types of journals created during the claims process: Warranty claim confirmation journal and Warranty claim invoice journal.

Automatic validation

Automatic claim validation is used to check if all information registered on the claim is correct.

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