Warranty claims are used to reimburse the various service contracts between the manufacturer, the importer, the dealer and the end customer.

The warranty claims integration framework provides the structure needed to exchange outbound warranty claims information with a third party.

Warranty claim types are related to the device brand and are used to control various behaviors such as posting, approval, and pricing.

Dealer setup is used during the inbound warranty claim creation carried out through the dealer web portal.

Claim codes are split in separate types: Symptoms, Cause, Resolution, Failure, Response and Miscellaneous.

Depending on the formal agreement, the inbound and outbound warranty claim types can be treated as separate processes.

Simple part return process can be done using the standard return order functionality.

The item price for inbound and outbound warranty claims is usually different and can follow different rules.

The warranty claim type defines approval limit, currency, template project, etc as well a posting profile.

There are two types of journals created during the claims process: Warranty claim confirmation journal and Warranty claim invoice journal.

Automatic claim validation is used to check if all information registered on the claim is correct.